FAQ

Social media sites:
 

What are our shipping speeds:

TH13TEENTH takes about 2-7 business days to create apparel products (t-shirts, hoodies, etc.) and our shipping times range
from 5 to 20 days.

For example:

Europe: 5-10 business days.
United States: 3-8 business days.
Canada: 5-10 business days.
Australia: 10-20 business days.

International orders sent from the TH13TEENTH warehouse based in the United States can take 10-20 business days. International orders sent from the TH13TEENTH warehouse based in Europe can take 10-20 business days worldwide. 97.00% of the TH13TEENTH orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

Orders with an end-address in Europe are almost always fulfilled in Europe. But there are some cases where we'll route these orders to be fulfilled in the United States, like when a product is out of stock in Europe but available in the United States.

What countries does TH13TEENTH ship to:

TH13TEENTH ships orders internationally to all countries around the world! The only countries we do not ship to at the moment are Cuba, Iran, and North Korea.

What are our shipping costs:

Shipping varies both within the United States and other parts of the world. We at TH13TEENTH will always make sure our customers get the best possible shipping rate.

For example:

Shipping to the United States can range from $5-$10+
Shipping to Europe can range from $5-$10+
International shipping further away from our fulfillment locations can range from $10-$20+ The price of your shipping depends on the weight and what type of product you order.

Headwear products:

TH13TEENTH headwear products might be shipped separately. Items such as snapback and trucker caps may be shipped separately if they are combined with a T-shirt,hoodie or sweatshirt order. This is due to our different packaging methods and headwear such as caps may be packaged in a box to prevent them getting squashed during shipment. This does not apply for TH13TEENTH headwear items such as beanies.

Digital products:

All TH13TEENTH digital products are available to our customers immediately after the purchase has been made. Our customers will receive a download link to the email they provided during checkout. The digital product that has been purchased is then available for you to download in MP3 format for your mobile phone, desktop computer,etc. Please read our music copyright policy below to avoid infringement of our digital products.

 Music copyright policy:

All music displayed on this website is sole copyright of TH13TEENTH and in such may not be re-uploaded, re-produced, copied, edited or used in any manner without the permission of the copyright owner. These recordings are strictly for your personal use only. Infringement and violating the copyright laws of our material can lead to legal action by the copyright owner and you may face criminal charges.

Please read our terms of service for more information about using this site.

Copyright © 2018 by TH13TEENTH

All rights reserved.

Customs:

Shipments may incur customs fees, depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. Our customers are responsible for these fees if they occur.